Shipping Policy

Last updated: November 5, 2026

Destinations, prices and currency

Tovelle accepts delivery addresses in the countries and regions offered at checkout. Availability can depend on the destination, order and delivery service. Checkout charges are in US dollars (USD). Current standard shipping options include free shipping for eligible orders of US$40 or more and weight-based paid options below that threshold. Final eligibility and charges are displayed at checkout. Optional Shipping Protection and 30-Day Warranty services cost US$3.99 each per order when selected and are separate from delivery charges.

Order processing

Orders are normally prepared within 1–2 business days after confirmed payment. Weekends and public holidays are excluded. Processing may take longer during busy periods; we will contact you using your checkout details if a material delay affects your order.

Delivery estimates

After dispatch, cross-border delivery is generally estimated at 7–12 business days. This is a transit estimate, additional to processing time, and not a guaranteed arrival date. Customs clearance, carrier capacity, weather, public holidays and remote-area delivery may cause delays. Contact us before ordering if you need an estimate for a particular destination.

Fulfilment and tracking

Orders may be prepared by an overseas warehouse, supplier or fulfilment partner. When tracking is available, it is sent to the email address supplied at checkout. Tracking can take a few business days to update after carrier acceptance.

Delivery address

Provide a complete and deliverable address. Email dorisaw230@gmail.com immediately if you notice an error. Changes cannot be guaranteed after processing begins. Any reshipping costs attributable to customer address errors will be explained before you agree to them, subject to applicable law.

Customs, duties and taxes

International deliveries may involve customs charges or import taxes. Any tax collected by Tovelle is disclosed at checkout as required. Destination and route rules determine whether additional amounts are payable on import; contact us if you need clarification before ordering. Nothing in this policy transfers to the customer a tax or collection obligation that the law places on us.

Lost, damaged or delayed orders

Email dorisaw230@gmail.com with your order number and tracking details. For damage, include helpful photos of the product, parcel and shipping label, and retain the packaging during assessment. We will investigate with the relevant delivery or fulfilment partner and provide an appropriate resolution under applicable law. Shipping Protection is optional; it is not a requirement for standard support or any delivery remedy we are legally required to provide.

Contact

Shipping support: dorisaw230@gmail.com. Monday to Friday, excluding public holidays; we aim to reply within 2 business days.